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Shipping, Returns &
Refunds
New Zealand book shipping
We currently ship BuzzTales books within New Zealand using Pass the Parcel.
We aim to prepare and drop off book orders with Pass the Parcel within one business day of receiving your order.
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Once your parcel has been handed over to Pass the Parcel, delivery times will depend on the courier service and your delivery location.
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Our current book shipping rates are:
1–4 books: $10
5–10 books: $12
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For orders of more than 10 books, please contact us at info@buzztalesmusic.com so we can arrange the most suitable shipping option.
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An additional surcharge may apply for rural deliveries. Any applicable rural delivery charge will be shown at checkout.
All prices include GST.
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We currently do not deliver to some offshore island destinations, including Waiheke Island, Stewart Island/Rakiura and the Chatham Islands.
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Tracking
Pass the Parcel provides parcel tracking for book orders.
Tracking details will be provided where available so you can follow the progress of your delivery.
Tracking generally begins once Pass the Parcel receives or collects the parcel and continues through to delivery.
Physical merchandise other than books
Some BuzzTales physical merchandise may be produced and shipped directly by one of our fulfilment partners rather than being packed and sent by BuzzTales.
Because these items are fulfilled separately, delivery timeframes may differ from those for BuzzTales books.
If your order contains both books and other physical merchandise, the items may arrive in separate parcels.
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If you purchase merchandise through the BuzzTales website and there is a problem with the product or delivery, please contact BuzzTales at info@buzztalesmusic.com.
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We will work with our fulfilment partner as necessary to resolve the issue.
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International shipping
International shipping directly through the BuzzTales website is planned for early 2027.
In the meantime, customers outside New Zealand may be able to purchase BuzzTales books through international retailers supplied through IngramSpark, such as Amazon or other participating retailers.
Purchases made through Amazon, Walmart or any other third-party retailer are subject to that retailer's own shipping, returns and refund policies.
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If you purchase a BuzzTales product from another retailer, any issue relating to that order should be raised directly with the retailer you purchased it from.
The policies on this page apply to purchases made directly through the BuzzTales website.
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Damaged, faulty or incorrect physical products
We take care when preparing and sending your order.
If a product purchased directly from BuzzTales arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible at:
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Where possible, please include clear photographs or a short video showing the damage, fault or incorrect item. This helps us assess the problem and resolve it more quickly.
We may ask you for further information and, in some circumstances, may ask for the product to be returned before a remedy is provided.
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Once we have assessed the problem, we will provide an appropriate remedy in accordance with your rights under the New Zealand Consumer Guarantees Act.
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Depending on the circumstances, this may include a repair where appropriate, replacement or refund.
If we require a faulty or damaged product to be returned, reasonable return costs will be covered or reimbursed where required under New Zealand consumer law.
Where photographs or other information clearly demonstrate the problem, we may decide that returning the damaged item is unnecessary.
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Change-of-mind returns
Please choose carefully before placing your order.
BuzzTales does not offer refunds or exchanges simply because you have changed your mind about a physical product.
This does not affect your rights under the New Zealand Consumer Guarantees Act where a product is faulty, damaged, incorrectly supplied or otherwise fails to meet the guarantees required by law.
Digital products
Digital products may include downloadable activity packs, educational resources, music and movement resources, or other downloadable materials.
Because digital products can be supplied or accessed immediately after purchase, we do not offer refunds for change of mind once digital content has been supplied or accessed.
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If a digital product is faulty, incomplete, cannot be accessed correctly or does not match its description, please contact us at:
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We will first try to resolve the problem, for example by helping you access the product or providing a working replacement file.
If the problem cannot reasonably be resolved, we will provide an appropriate remedy in accordance with applicable New Zealand consumer law.
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Incorrect delivery address
Customers are responsible for checking that the delivery address entered at checkout is complete and correct.
If an order is returned to BuzzTales because an incorrect or incomplete address was supplied, we may ask the customer to pay the additional shipping cost before the order is sent again.
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If the delivery problem was caused by BuzzTales, we will arrange for the issue to be corrected at no additional cost to the customer.
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Lost or delayed parcels
If your order appears to be significantly delayed or lost, please contact us at:
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We will check the available tracking information and, where appropriate, contact the courier or fulfilment partner to investigate.
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For products purchased directly through the BuzzTales website, BuzzTales remains responsible for ensuring that products are delivered within a reasonable timeframe and in good condition, in accordance with applicable New Zealand consumer law.
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Your rights under New Zealand law
Nothing in this policy is intended to limit or exclude any rights you may have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand consumer law.