Shipping & Returns

SHIPPING POLICY

Last updated: 5/09/2025

Thank you for shopping with BuzzTales! We work with trusted third-party partners (including Printful) to fulfill and ship your orders. Because of this, shipping times and availability can vary depending on the product, location, and carrier.

Order Processing

Once you place an order, it will be sent to our fulfillment partner for production.
Processing and shipping times vary depending on the product type and destination.
You’ll receive an email notification when your order has been shipped.

Shipping & Delivery

Shipping costs are calculated at checkout and depend on your delivery address and the products in your order.
Delivery times vary by location and carrier. Most orders are delivered within a reasonable timeframe, but delays may occur due to customs, local postal services, or global shipping disruptions.
We cannot guarantee delivery dates.

Multiple Shipments

If your order includes multiple items, they may arrive in separate packages depending on the fulfillment location.

International Orders & Customs

International orders may be subject to import duties, taxes, and customs fees once the package reaches your country. These charges are the responsibility of the customer.
BuzzTales is not responsible for delays caused by customs clearance.

Tracking

When available, tracking information will be provided in your shipping confirmation email.
Please note that not all shipping methods include full tracking.

Lost, Missing, or Damaged Packages

If your order hasn’t arrived after a reasonable period, or if it arrives damaged, please contact us at [insert support email] with your order number.
For damaged items, please include photos of the product and packaging within 7 days of receipt.
We’ll work with our fulfillment partner to resolve the issue.

Address Accuracy

Please make sure your shipping address is entered correctly at checkout. We are not responsible for items shipped to incorrect addresses provided by the customer.

If you have any questions about shipping, email us at: info@buzztalesmusic.com

RETURN & EXCHANGE POLICY

At BuzzTales, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a straightforward return or exchange policy to ensure your peace of mind.

Please contact our customer service team at [insert support email] to initiate a return or exchange. We will guide you through the process and address any concerns you may have. Your satisfaction is our top priority, and we are dedicated to providing you with a positive shopping experience at BuzzTales.

Because our products are fulfilled in different ways, the return process depends on what you’ve ordered:

1. Printful Fulfilled Products (e.g., apparel, accessories, merchandise)

Many of our non-book items are produced and shipped directly by our fulfillment partner Printful.
Since these products are made to order, we unfortunately cannot accept returns or exchanges for reasons such as change of mind, wrong size, or buyer’s remorse.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue.
Once verified, we’ll work closely with Printful to provide a replacement or refund as quickly as possible.

2. BuzzTales Books (sold directly via our website)

As a New Zealand business, BuzzTales complies fully with the New Zealand Consumer Guarantees Act 1993.

If your book is faulty, damaged, or incorrect, you are entitled to a replacement or refund.
Please get in touch within 7 days of delivery with your order details and photos if applicable.
We cannot accept returns for change of mind once a book has been shipped.
Approved refunds will be processed back to your original payment method.

3. Returns Process

We aim to make the process simple and stress-free:

Email us at [insert support email] with your order number and details of the issue.
Our team will confirm eligibility and guide you through the next steps.
In some cases, we may ask you to return the item — if so, we’ll provide clear instructions.
Once approved, we’ll arrange your refund or replacement promptly.

4. Non-Returnable Items

Gift cards and digital downloads are non-refundable.
Items sent back without prior approval will not be accepted.

5. Contact Us

If you have any questions about returns or refunds, we’re here to help:
📧info@buzztalesmusic.com

At BuzzTales, your satisfaction is at the heart of everything we do. We’ll always do our best to make sure your experience with us is positive.