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Terms & Conditions

Welcome to BuzzTales. These Terms and Conditions (“Terms”) govern your use of our website, services, products, and digital courses (together, the “Services”). By accessing or purchasing from our website, you agree to these Terms. Please read them carefully.

If you do not agree with these Terms, you should not use our website or Services.

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1. OUR COMMITMENT TO YOU

At BuzzTales, we prioritize customer care and satisfaction. It's our commitment to provide a seamless and enjoyable experience for our customers. Whether you have questions about our products, need assistance with an order, or simply want to share feedback, our dedicated team is here to help.

We value open communication and aim to address any queries promptly and effectively. Our Customer Care policy is designed to ensure that you feel confident and supported when engaging with our brand. We believe in transparency and strive to build trust with our customers at every step. Your satisfaction is our priority, and we're always ready to assist you.

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2. ORDERS AND PAYMENTS

  • All prices are listed in [NZD or specify currency] and include applicable taxes unless otherwise stated.

  • We reserve the right to update prices, product offerings, or availability at any time without notice.

  • Payment must be made in full at the time of purchase. We accept the payment methods displayed at checkout.

  • Orders are only confirmed once payment has been successfully processed.

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3. SHIPPING AND DELIVERY

  • Physical products may be fulfilled by third-party partners (such as Printful). Shipping policies, costs, and delivery times are set out in our Shipping Policy.

  • We do not guarantee delivery dates. Delays caused by carriers, customs, or unforeseen events are outside our control.

  • Risk of loss passes to you once an order is shipped.

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4. RETURNS AND REFUNDS

  • Our returns process is outlined in our Returns & Refunds Policy.

  • Printful-fulfilled items are non-returnable except in cases of defects, damage, or incorrect items.

  • Books sold directly by BuzzTales follow New Zealand Consumer Law under the Consumer Guarantees Act 1993.

  • Digital products (courses, downloads, subscriptions) are generally non-refundable, except where required by law.

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5. DIGITAL PRODUCTS AND COURSES

  • By purchasing a course or digital product, you are granted a personal, non-transferable, non-exclusive license to access and use the content for your own educational or personal purposes.

  • You may not reproduce, distribute, share, sell, or publicly display any course content without our written permission.

  • Access to digital courses may be time-limited, subscription-based, or ongoing, as specified at purchase.

  • We reserve the right to withdraw or update digital content at any time.

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6. INTELLECTUAL PROPERTY

  • All content on the BuzzTales website (including text, songs, videos, illustrations, designs, and course materials) is owned by or licensed to BuzzTales.

  • You may not copy, modify, or distribute our content without written consent.

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7. USER ACCOUNTS

  • To access certain Services (such as courses or memberships), you may be required to create an account.

  • You are responsible for maintaining the confidentiality of your account login details.

  • You agree to provide accurate, current information when creating your account.

  • We reserve the right to suspend or terminate accounts that breach these Terms.

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8. PRIVACY AND DATA PROTECTION

Protecting your privacy and ensuring the safety of your personal information is fundamental to BuzzTales. We are committed to safeguarding the data you entrust to us, and our Privacy Policy reflects our dedication to maintaining the highest standards of security and confidentiality.

We take measures to responsibly handle your information and only use it for intended purposes, such as processing orders, providing digital course access, and enhancing your overall experience with us.

Our Privacy & Safety Policy is designed to provide you with clarity and assurance regarding the use and protection of your data. We value the trust you place in us and are dedicated to upholding the utmost privacy standards to ensure your peace of mind.

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9. LIMITATION OF LIABILITY

  • To the fullest extent permitted by law, BuzzTales is not liable for any indirect, incidental, or consequential damages arising from the use of our products or Services.

  • Physical products are provided “as is” and “as available.” We make no guarantees beyond those required by law.

  • For digital courses, while we strive to provide accurate, high-quality content, we do not guarantee specific learning outcomes or results.

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10. GOVERNING LAW

  • These Terms are governed by the laws of New Zealand.

  • Any disputes will be handled under the jurisdiction of the New Zealand courts.

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11. CHANGES TO TERMS

  • We may update these Terms at any time. Updates will take effect immediately when posted on our website.

  • Continued use of our Services after changes means you accept the updated Terms.

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12. CONTACT US

If you have any questions about these Terms, please contact us: info@buzztalesmusic.com

Payment Methods

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL
- Offline Payments

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