Privacy Policy | BuzzTales

BuzzTales Privacy Policy

BuzzTales respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, and the choices you have.

BuzzTales handles personal information in accordance with the Privacy Act 2020 and the New Zealand Information Privacy Principles. Privacy.org.nz

1. Information we may collect

Depending on how you use the BuzzTales website, we may collect information such as:

your name
email address
phone number
delivery and billing address
account details
order and purchase information
information you provide when contacting us
information needed to give you access to digital products or courses
newsletter or marketing preferences
technical information connected with use of our website, such as device, browser or website activity information

We only collect personal information that is reasonably necessary for our business activities.

2. Why we collect your information

We may use your personal information to:

process and fulfil your orders
arrange delivery
provide access to digital products, courses or customer accounts
communicate with you about an order or account
respond to questions, requests or problems
process refunds or resolve delivery issues
maintain our customer and business records
improve our website, products and services
send marketing communications where we have appropriate permission to do so
meet our legal obligations

Under New Zealand privacy law, personal information should generally be used for the purpose for which it was collected, or for a directly related purpose, unless another permitted basis applies. Privacy.org.nz

3. Marketing emails

Creating an account or making a purchase does not automatically mean that you will receive promotional emails from BuzzTales.

Where appropriate, you will be given the opportunity to choose whether you would like to receive BuzzTales news, new product announcements, offers and other marketing communications.

Commercial electronic messages sent by BuzzTales will comply with New Zealand's Unsolicited Electronic Messages Act 2007.

Where required, marketing messages will only be sent where we have appropriate consent and will include a way to unsubscribe. Department of Internal Affairs

You can unsubscribe from marketing communications at any time.

We may still need to contact you about an order, account, payment, delivery or other service you have requested from us.

4. Customer accounts

If you create a BuzzTales account, we may store information needed to operate that account and provide the services connected with it.

You are responsible for keeping your password and login details secure.

Please contact us if you believe someone else has gained unauthorised access to your account.

5. Orders and delivery

When you purchase a physical product, we may use your name, address, email address, phone number and order details to process and deliver the order.

We may provide the information necessary to deliver your parcel to our courier, fulfilment provider or other service provider involved in completing your order.

Those providers should only receive the information reasonably necessary for them to perform that service.

6. Third-party fulfilment and service providers

BuzzTales may use third-party providers to help operate our business.

These may include organisations that provide:

payment processing
website hosting
online store services
courier and delivery services
merchandise production and fulfilment
email services
digital course or resource hosting
website analytics or technical services

We may share personal information with these providers where reasonably necessary for them to provide their services to us.

We do not sell your personal information to advertisers or other organisations.

7. Overseas service providers

Some of the services we use may store or process information outside New Zealand.

Where personal information is disclosed to an overseas organisation, New Zealand privacy law includes requirements designed to ensure appropriate protection of that information. Privacy.org.nz

Where required, we will take reasonable steps to ensure personal information disclosed overseas is appropriately protected.

8. Information collected from another person or source

Most personal information we use will be collected directly from you.

There may occasionally be situations where we receive personal information from someone else. For example, someone may purchase a BuzzTales product as a gift and provide the recipient's name and delivery address.

Where New Zealand privacy law requires us to do so, we will take reasonable steps to make the person aware that we have collected their information, why we collected it, who may receive it, and their rights to access and correct that information.

New Zealand's Privacy Principle 3A, which came into force on 1 May 2026, specifically addresses notification when personal information is collected indirectly. Privacy.org.nz

9. Children

BuzzTales products are designed for children and families, but our website store and customer accounts are intended to be operated by adults unless otherwise stated.

We do not intentionally collect more personal information from children than is reasonably necessary.

New Zealand privacy guidance requires particular care when collecting personal information from children and young people. Privacy.org.nz

If you believe a child has provided us with personal information inappropriately, please contact us.

10. Keeping your information secure

We take reasonable steps to protect personal information from:

loss
misuse
unauthorised access
disclosure
alteration
destruction

This may include the use of password-protected systems, secure website and payment providers, and limiting access to customer information to people who need it for legitimate business purposes.

No online system can be guaranteed to be completely secure, but we will take reasonable precautions appropriate to the information we hold.

11. How long we keep information

We will not keep personal information for longer than reasonably necessary for the purpose for which it was collected, except where we need to retain it for legal, accounting, tax or other legitimate business reasons.

New Zealand privacy law requires organisations not to retain personal information longer than necessary. Privacy.org.nz

12. Accessing or correcting your information

You have the right to ask what personal information BuzzTales holds about you and to request correction of information you believe is inaccurate.

To make a request, please contact:

Email: info@buzztalesmusic.com

We may need to confirm your identity before providing or changing personal information.

These rights are provided under the Privacy Act 2020. Privacy.org.nz

13. Privacy breaches

A privacy breach can include personal information being lost, accessed without permission, accidentally disclosed, or sent to the wrong person.

If BuzzTales becomes aware of a privacy breach, we will take reasonable steps to contain and investigate it.

Where a breach is likely to cause serious harm, New Zealand law requires organisations to notify the Office of the Privacy Commissioner and affected individuals unless an exception applies. Privacy.org.nz

14. Cookies and website technology

Our website may use cookies and similar technologies to help the website function, remember preferences, understand how visitors use the site and improve the customer experience.

Some third-party services used by our website may also use cookies or similar technology.

You may be able to control cookies through your browser settings, although disabling some cookies may affect how parts of the website work.

15. Links to other websites

The BuzzTales website may contain links to third-party websites, including retailers, social media platforms, streaming services or other external services.

BuzzTales is not responsible for the privacy practices of websites that we do not operate.

We recommend reviewing the privacy policy of any external website before providing personal information.

16. Privacy Officer

BuzzTales has a Privacy Officer responsible for overseeing privacy matters within the business.

Privacy enquiries, access or correction requests, and privacy concerns can be sent to: